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Refund and Return Policy

It's easy to return an item if you're not satisfied..

If the item is faultless, and you decided to return it to us, we will issue a refund to your original form of payment for items returned within 14 days of the purchase date as long as the item is returned as received in te original condition. 

If you received your item with fault, in a bad condition, or not as described and you want a replacement, please notify us immediatly, then you can return the item to us within 14 days of the purchase date and we will send you a replacement within 3 working days from the day we receive it, and we will issue a refund to your costs of returning the item to us.

All items must be returned in their original condition.

In order to arrange a return or a replacement, please email us on info@alquranonline.com and we will send you more details and the return address.

 

Items That Cannot Be Returned/Exchanged

We are unable to accept returns or exchange requests of Quran with Read Pen products and gift certificates due to the nature of the products, and shrink-wrapped items that have been opened. All items purchased on free shipping offers will be accepted if returned within 14 days, we will deduct the shipping costs and refund the remaining.

Please note: Quran with electronic read pen products comes with one year warranty against malfunctions due to manufacturers' defects, but once they are shipped, they cannot be refunded.


Bulk orders of 30 or more copies are also non-returnable/refundable.

If your returned item is shipped  to our addresse after the time frames indicated above or without a packing slip, we regret that we cannot issue a refund or send the replacement back to you.

NOTE: Shipping charges are non-refundable unless stated otherwise.

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